Refund Policy

Upgrades, Downgrades, Plan Changes #

  • All monthly plan changes are automatically pro-rated and are taken into account in the next billing period.
    • Upgrade example: You’re on the 5-job plan. In the middle of your billing period, you upgrade to the 10-job plan. We will charge the rest of the month on the 10-job plan rate. We will also credit you the unused time on the 5-job plan.
    • Downgrade example: You’re on the 10-job plan. In the middle of your billing period, you downgrade to the 5-job plan. We will charge the rest of the month on the 5-job plan rate. We will also credit you the unused time on the 10-job plan.
  • Annual plan upgrades are pro-rated and billed within 24 hours of the plan being changed
  • Annual plan downgrades are pro-rated and adjusted automatically in the next invoice

Billing Schedule #

For monthly or yearly payment plans, the Service is billed in advance on a monthly or yearly basis respectively.

Cancellation #

You can cancel an individual or organization account, and your subscription will remain active for the remainder of the paid billing period.

Refunds Policy #

Upon cancellation of your account, you can request a refund under the following conditions:

  • Request made up to and including 14 days after the billing date:

    • Monthly plans: full refund
    • Annual plans: full refund
  • Request made between 15 and 30 days after the billing date:

    • Monthly plans: no refund
    • Annual plans: first month billed at the monthly plan rate, and remainder is refunded
  • Request made 31 days or more after the billing date:

    • Monthly plan: not applicable
    • Annual plans: no refund for cancellations made on or after the 31st day of the subscription

Refunds across the Fiscal Year #

Once the fiscal year is closed, we are not legally allowed to issue refunds from the previous year. As a German company, Travis CI considers the financial and tax year to match the calendar year - that is, the financial year begins on January 1 and ends on December 31.

How to request a refund #

Contact our support team at support@travis-ci.com Specify the GitHub handle of the account for which you’re requesting a refund, and send us a copy of your payment and/or invoice.